The series of questions below is intended specifically for companies. If you are an EV driver and have any questions about electric driving, you can find information on the EV drivers page of the Allego website. If you are a municipality or another public body and are interested in public charging, please go to the Public Bodies page on the website. You can find general information about Allego and the latest developments on our homepage.
How do Allego and Alliander relate to one another?
Allego is an independent entity within the Alliander group. Alliander has been involved in electric transport since 2009. In 2013, Alliander made its activities in the field of electric transport into a separate independent company: Allego (previously Alliander Mobility Services). An important reason for doing so was to give a boost to the market for electrical transport and provide innovative solutions to allow clean mobility for municipalities, companies, and EV drivers.
Where does Allego operate?
Allego currently operates in the Netherlands, Belgium, and Germany. In these countries, it also has local offices with local representatives.
What is Allego’s position within the market?
Allego is a “Charge Point Operator” (CPO) and currently focuses exclusively on implementing and managing charging infrastructure. The power for the charging stations operated by Allego is provided by the energy supplier Vandebron or by your own energy supplier. Allego only concludes commercial contracts with public bodies or companies. Final settlement with the EV driver for charging sessions is carried out by the mobility service provider (MSP).
Can I get a grant?
For electric cars that meet certain requirements, you can deduct part of the investment from your taxable profit. This is classified as an Environmental Investment Allowance (EIA). This rule applies to the purchase of an electric or hybrid vehicle or a charging station. You can find more information about this on the website of the Dutch Tax and Customs Administration [Belastingdienst] or the Netherlands Enterprise Agency [RVO.nl]. The rules on grants for companies change each year. Electric cars are also exempt from motor vehicle tax if their emission level is no higher than 50 grams of CO2 per kilometre driven. You can find more information about this on the Tax and Customs Administration’s website.
Can I earn money from charging?
If you make your charging infrastructure available to third parties and charge for charging sessions at a certain rate, then the income generated belongs to you. You can also choose to let your own employees charge their car for free but have visitors pay. Of course, you can also make charging free of charge for your visitors.
Can everyone charge their vehicle at my location?
Basically, any electric car can be charged at our charging stations. Depending on the placement of the charging station and the settlement model, you can choose who will or will not need to pay for the charging session.
Installation and connection
Which charging station is suitable for my location?
That varies according to the particular situation. We will provide you with appropriate advice depending on the number of cars that will be charged, the location, and your own wishes.
What kind of connection do I need?
That varies according to the particular situation. We will provide you with appropriate advice depending on the type of charging station, the number of cars that will be charged, and your own wishes. After a preliminary meeting, we will carry out an inspection of your situation together with an installer, after which we will let you know what size of connection you need.
When will the installer call to arrange an inspection?
Depending on your location and situation, an Allego installation partner will contact you about the inspection. The inspection may be an actual onsite inspection, but in some cases the installer can get the necessary information from you by phone.
Can’t I just call the installer myself?
We work with a number of installation partners distributed across regions of the Netherlands. If you want to get in touch with the installer, just let us know and we’ll have the right installer contact you as soon as possible.
When will installation take place at my location?
Installation will be scheduled by the installer after the quotation has been signed and returned to Allego. The installer will then contact you to arrange an installation date.
Maintenance and malfunctions
How often will my charging station be serviced?
Allego carries out standard and preventive maintenance work once each year. Any additional arrangements will be set out in a contract. Malfunctions will naturally be rectified immediately and within the contractually agreed period.
What should I do if my charging station malfunctions?
If a malfunction should unexpectedly occur, please call the number shown on the charging station. The helpdesk experts will help you immediately and professionally. In the Netherlands, you can call 0800 374 5337. Make sure you have the number of the charging station.