How do I know what I'm paying if I charge my EV with you?
Openness and transparency have been key values of Allego since its inception. That means clarity about our charging rates, but also the payment methods on our chargers. It is important to us that you can always use our charge points, whether you use an MSP charge card or simply pay directly.
That’s why we use various channels to explain the rates and costs of your charging session before, during and afterwards. We always tell you the standard charge rate we charge when you pay us directly for your charging session. Whether you use one of our public charge points in a city or at one of our (ultra) fast chargers in Europe.
You will find the standard rate per charging station at allego.eu/cp. This is the rate you pay to us as a charge point operator (CPO) for a direct payment. This is also the rate given in our Smoov app. The details of the charge point and the applicable rate are shown automatically when you scan the QR code on the charge point with the Smoov app. That way, you know what you will be charged beforehand.
If you have additional questions about price transparency at Allego, feel free to ask us on social media or call our 24/7 hotline. Our team is standing by to answer any questions you might have! Click here for contact details.
Frequently Asked Questions
The price you pay to charge an EV may differ between charge points. This depends on the type of charge point (fast charger or regular charger) and its location (price set in a tendering process or open market model). For the current rate per Allego charge point, please go to allego.eu/cp or download the SMOOV app.
The price you pay per kWh, time or other rate component is made up of several elements. They are the use of the grid operator's network, the use of the charge point, the supply of energy, and taxes. If you pay for the charging session using an App or an MSP charging card, the final price you pay depends on the contract you have with your charge card provider. Some MSPs charge Allego's standard rate directly with a mark-up, others create their own rate or type of subscription.
In recent years, many local authorities have grouped together with the province(s) in order to offer larger volumes to market parties. This gives you economies of scale and a lower price for charging your EV. This trend has intensified over the past year, resulting in differences in individual contracts. This is why different rates are charged in the same village or town: charge points are installed under the 'open market model' or under a tendering process.
We also sell chargers and charging services to companies. These companies can decide for themselves what rate they charge guests for using their chargers.
The rate is set by the owner or operator of the charge point. If the charge point was installed under a tender, it is usually the party that granted the concession that sets the rate or rate conditions.
You pay the standard rate if you pay directly for your charging session at an Allego charge point, e.g. contactless on one of our (ultra) fast chargers or via the SMOOV app. This is also the rate charged on to MSPs.
Some MSPs charge Allego's standard rate directly with a mark-up. Other MSPs create their own rate or type of subscription. We have no influence over what the MSP charges to its customers. Please contact your MSP for your applicable rate.
You can check what rate is charged at all Allego charging points. You can do this by selecting the charge point you want to know about at allego.eu/cp in the map or by downloading the Smoov app and looking up the charge point.
If your MSP claims that it also charges this rate, we advise you to contact your MSP. Mention which specific charge point is involved so that your MSP can contact us.
If you start your charging session in the Smoov app or use an MSP card you have linked to Smoov, you can always monitor the progress of your charging session in Smoov. This informs you about the components that determine the final price of your charging session, such as charged kWh and time. You will also receive a message when charging is complete.
After finishing the charging session an overview of the charging session is displayed in Smoov and you can download a receipt. Did you pay directly to us? If so, you see the exact cost of the charging session at the standard charging rate. For the total amount of a charging session using your charging card, please contact your MSP. Your MSP will issue an invoice based on the rate agreements you have made with it.
If you have used a contactless payment method on one of our (ultra) fast chargers you can download the receipt at allego.eu/receipt. Fill in the payment reference given with the Allego payment in the transaction overview of your bank account.