Choose a category and find your question. If you did not find your answer, please feel free to contact us.


Please visit the chargepoint information page or use the Smoov-app to check the exact tariff of the charger you are using. If you charge via a charge card of a Mobility Service Provider (MSP) the final tariff can differ from the Allego tariff. Please contact your MSP for the current tariffs.


Regular AC Charging 

You need a Type 2 charging cable that is suitable for regular charging. You have to bring your own cable that belongs to your vehicle.


Fast DC Charging 

Most full electric vehicles (battery electric vehicles) and the Mitsubishi Outlander PHEV can charge at our DC chargers using a CCS or a CHAdeMO plug. 


Read all about charging cables on our blog. 


As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin. When charging is complete or you are leaving you will need to ‘finish the session’ by tapping out with your card or app and the cable will release.

The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour. Most Electric Vehicles will alert you (via their app) that a charge session is complete.

Read more about charging duration in our Blog. 

AC charger sessions can be paid for with VISA, Mastercard, Amex or SEPA direct debit using our Smoov App. Or by using an MSP charge card.

DC charger sessions can be paid for using contactless payments with VISA, Mastercard, Amex, Google Pay, Apple Pay, our Smoov App or an MSP charge card.

As a CPO we do not provide charging cards ourselves. You can request a charging card at one of the MSPs in the UK.

We support charging cards from many European MSPs. Currently in the UK you can make use of a Newmotion and Plugsurfing charging card for example.

There could be multiple reasons for this. 

  • If you have a new MSP card that is not yet activated. In this case, you need to contact your MSP to activate the card. 
  • Allego does not have a contract with the MSP you are trying to use. 
  • The new cards are not yet registered at Allego. In this case, your MSP needs to send us the card information.

Please contact us if the above is not the case and we are happy to help.

Please visit to check if your car can rapid charge at our chargers using a CCS or CHAdeMO plug. 

We advise you to check with your Mobility Service Provider (MSP) as this depends on your subscription details and the partners they have agreements with.

Sorry to hear that! If you are at the charging station, the best thing to do is call the service number 0800 0294601. The customer centre’s experts can usually help you straight away. Make sure to note down the charging station number before you call.

If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible council to report.

Currently, while there are limited numbers of chargers available charging bays should only be used while your vehicle is charging. Please, when your car is fully charged (Be aware of any local parking restrictions) move on to allow another driver to charge their vehicle.

You can easily find a charge point using our find a charge point map which shows all available chargers.  In this map, you can filter out the charge points that are suitable for your electric car. 

The Smoov app works on all Allego chargers, including Shell Recharge. For MSP charging cards, we advise you to check with your Mobility Service Provider (MSP).

If you are at the charging point, the best thing to do is call the service number shown. The customer centre’s experts can usually help straight away. Make sure to note down the charging station number before you call.

How it works

Range is the distance that any electric vehicle can travel without recharging. This depends to a large extent on your driving style. For instance a higher speed will consume more power than driving smoothly, so please take into account speed in relation to the distance you have to travel. It may be that you have to charge your electric car at a charging point mid-journey. Through the navigation system in your car you will quickly find a charging point and drive you there to recharge.

The limitation of the charging speed depends on the following factors.

  • The on board charger of your car (maximum capacity of the charger)
  • The power capacity of the charging station used
  • Occupancy of the charge pole (number of cars connected)
  • The capacity of the grid

When your on board charger is 1 phase and depending on the power delivered being 16amps or 32 amps, the power that will be delivered from the charging pole limits to the power that can be absorbed by your car.

 Phase  16 Amps  32 Amps   64 Amps
1 Phase  3.7kW  7.4kW  14.8kW
2 Phase  7.4kW 14.9kW  29.8kW
3 Phase  11kW  22kW  43kW

The EV market consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP).

The CPO: Provides the delivery of the charging points, the installation and maintenance of the charge points and the breakdown service.

The MSP: Sells mobility products and services. In this case, a charging subscription, the corresponding charging card and / or app and the payment of your charging sessions will take place via this party.

There are three different types of electric cars. With a Plug-in Hybrid, the car is powered by either an electric or fuel engine. An example of this is the Mitsubishi Outlander. In addition, you have the E-REV, the Extended Range electric car. Here the drive is completely electric, but a small auxiliary fuel motor is used for charging the battery, as is the case with the Opel Ampera and the BMW i3. The last type is the fully electric car (BEV / FEV), which is entirely powered by an electric motor and does not support a fuel engine, such as with the Nissan Leaf, Volkswagen e-Golf or Tesla.


If a malfunction should unexpectedly occur, please call the number shown on the charging station. The helpdesk experts will help you immediately and professionally. Please make sure you have the reference number of the charging station to hand. UK: 0800 0294601.


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