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Charging

Regular Charging 

You need a Type 2 charging cable that is suitable for regular charging. The charging cable is brought by the user and must fit the vehicle.

 
Fast Charging 

A set of Full electric vehicles (battery electric vehicles ) and the Mitsubishi Outlander PHEV can charge at our Allego chargers using a CCS or a CHAdeMO plug. 

 

Read all about charging cables on our blog. 

 

As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin.

The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour.

 

Read more about charging duration on our Blog. 

The billing and payment of the charging process is done by your mobility provider, who gives you the charge card or provides the charging app. If you do not have a permanent contract then we also offer payment via Visa, Mastercard and Paypal at many stations.

Allego or Smoov does not provide MSP cards to EV drivers. EV driver has to arrange this themselves. 
You can search for Top MSPs on the following websites. 

  The Netherlands: https://laadpastop10.nl/

  Germany: https://www.goingelectric.de/stromtankstellen/anbieter/

  Belgium: https://ik-rij-elektrisch.be/laadpassen/

  United Kingdom: https://www.zap-map.com/charge-points/ev-energy-tariffs/

Here are the contracted MSPs in the Netherlands:

 

Here are the Contracted MSPs in Germany 

 

 

There could be multiple reasons for this. 

  • If you have a new MSP card that is not yet activated. In this case, you need to contact your MSP to activate the card. 
  • Allego does not have an MSP contract with the said MSP. 
  • The new cards are not yet registered at Allego. In this case, your MSP needs to send us the card information. 

The following Battery electric vehicles (Fully electric vehicles) can fast charge at our Allego chargers using a CCS or a CHAdeMO plug. 

Do you drive a Tesla Model S or a Model X? Do not worry. You can use the Tesla CCS Adapter at our fast chargers to load your car. 

EV Required plug to Fast Charge 
Audi e-tron CCS Plug

BMW i3

CCS Plug
Citroën Berlingo Electric CHAdeMO plug
Citroën C-Zero CHAdeMO plug
Hyundai Ioniq CCS Plug
Hyundai Kona CCS Plug
Jaguar I-PACE CCS Plug
Kia e-Niro CCS Plug
Kia Soul EV CHAdeMO plug
Mercedes-Benz EQC  CCS Plug 
Mitsubishi Outlander PHEV
CHAdeMO plug 
Mitsubishi iMiEV CHAdeMO plug
Nissan eNV-200 CHAdeMO plug
Nissan Leaf
CHAdeMO plug
Opel Ampera-e
CCS Plug
Peugeot iOn
CHAdeMO plug 
Tesla Model 3 CCS Plug
Tesla Model S
CCS Tesla Adapter
Tesla Model X
CCS Tesla Adapter
Volkswagen e-Golf CCS Plug 
Volkswagen e-Up CCS Plug

We advise asking your Mobility Service Provider (MSP) for this information because it can depend on your charging subscription details and which partners they have agreements with.

Sorry to hear that! If you are at the charging station, the best thing to do is call the service number +31 (0)800-3745337. The customer centre’s experts can usually help you straight away. Make sure to note down the charging station number before you call.

If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible municipality to report the said matter.

You can easily find a charge point using our find a charge point map which shows all available chargers.  In this map, you can filter out the charge points that are suitable for your electric car. 

We advise you to ask your Mobility Service Provider (MSP) for this information because where you can use your charging card depends on which partners they have agreements with. Most charging cards can be used at all charging points in the Netherlands and there are even cards that work in Belgium and/or Germany. Check when you take up a subscription if the card can actually be used at all the charging stations you expect to visit with your electric car.

You can find more answers at openbaarladen.nl/veelgestelde-vragen

If you are at the charging point, the best thing to do is call the service number shown. The customer centre’s experts can usually help straight away. Within the Netherlands you can call +31 (0)800-3745337. Make sure to note down the charging station number before you call.

How it works

Range is the distance that any electric vehicle can travel without recharging. This depends to a large extent on your driving style. For instance a higher speed will consume more power than driving smoothly, so please take into account speed in relation to the distance you have to travel. It may be that you have to charge your electric car at a charging point mid-journey. Through the navigation system in your car you will quickly find a charging point and drive you there to recharge.

The limitation of the charging speed depends on the following factors.

  • The on board charger of your car (maximum capacity of the charger)
  • The power capacity of the charging station used
  • Occupancy of the charge pole (number of cars connected)
  • The capacity of the grid

When your on board charger is 1 phase and depending on the power delivered being 16amps or 32 amps, the power that will be delivered from the charging pole limits to the power that can be absorbed by your car.

 Phase  16 Amps  32 Amps   64 Amps
1 Phase  3.7kW  7.4kW  14.8kW
2 Phase  7.4kW 14.9kW  29.8kW
3 Phase  11kW  22kW  43kW

An electric car does not emit Co2, which considerably improves air quality. An electric car is therefore an environmentally conscious choice! An electric car has a lithium-ion battery. These batteries are 95% recyclable, which also contributes to a better environment. Apart from the environment, the sound – or rather the lack of it – is a pleasant bonus. The only noise that an electric car makes is the friction of the tires over the asphalt. And if you need a final reason... electric cars require virtually no maintenance.

The EV market consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP).

The CPO: Provides the delivery of the charging points, the installation and maintenance of the charge points and the breakdown service.

The MSP: Sells mobility products and services. In this case, a charging subscription, the corresponding charging card and / or app and the payment of your charging sessions will take place via this party.

There are three different types of electric cars. With a Plug-in Hybrid, the car is powered by either an electric or fuel engine. An example of this is the Mitsubishi Outlander. In addition, you have the E-REV, the Extended Range electric car. Here the drive is completely electric, but a small auxiliary fuel motor is used for charging the battery, as is the case with the Opel Ampera and the BMW i3. The last type is the fully electric car (BEV / FEV), which is entirely powered by an electric motor and does not support a fuel engine, such as with the Nissan Leaf, Volkswagen e-Golf or Tesla.

Costs

Just like buying petrol, charging your car costs money. This is called a charging service. The price for this service is made up of several elements, including the cost of purchase, installation, maintenance and electricity. Prices can vary per municipality, depending on the agreements made, so please consult your own municipality to find out the costs of the charging service locally.

Charging with more power requires a more robust electricity supply. This is much more expensive both to buy and to run in comparison normal speed chargers. It also requires a different type of charger with more functionality than a normal speed charger.

We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.

Malfunctions

If a malfunction should unexpectedly occur, please call the number shown on the charging station. The helpdesk experts will help you immediately and professionally. Please make sure you have the reference number of the charging station to hand. NL: 0800 3745337 BE: 0800 78192 GER: 030 2332 10000 UK: 0800 0294601

Request a charge point

Requesting a public charging station couldn't be simpler. Just visit openbaarladen.nl, search for your municipality and click ‘apply for a public charging station’.

You request a status check via our contact form on Support & Contact

You can find more answers at openbaarladen.nl/veelgestelde-vragen

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