Just like buying petrol, charging your car costs money. This is called a charging service. The price for this service is made up of several elements, including the cost of purchase, installation, maintenance and electricity. Prices can vary per municipality, depending on the agreements made, so please consult your own municipality to find out the costs of the charging service locally.
If a malfunction should unexpectedly occur, please call the number shown on the charging station. The helpdesk experts will help you immediately and professionally. Please make sure you have the reference number of the charging station to hand. NL: 0800 3745337 BE: 0800 78192 GER: 030 2332 10000 UK: 0800 0294601
The billing and payment of the charging process is done by your mobility provider, who gives you the charge card or provides the charging app. If you do not have a permanent contract then we also offer payment via Visa, Mastercard and Paypal at many stations.
Requesting a public charging station couldn't be simpler. Just visit openbaarladen.nl, search for your municipality and click ‘apply for a public charging station’.
Allego or Smoov does not provide MSP cards to EV drivers. EV driver has to arrange this themselves.
You can search for Top MSPs on the following websites.
The Netherlands: https://laadpastop10.nl/
United Kingdom: https://www.zap-map.com/charge-points/ev-energy-tariffs/
There could be multiple reasons for this.
- If you have a new MSP card that is not yet activated. In this case, you need to contact your MSP to activate the card.
- Allego does not have an MSP contract with the said MSP.
- The new cards are not yet registered at Allego. In this case, your MSP needs to send us the card information.
You need a Type 2 charging cable that is suitable for regular charging. The charging cable is brought by the user and must fit the vehicle.
A set of Full electric vehicles (battery electric vehicles ) and the Mitsubishi Outlander PHEV can charge at our Allego chargers using a CCS or a CHAdeMO plug.
Read all about charging cables on our blog.
Please visit the Smoov website to read more about the app and install it on your smartphone. You can use the Smoov app to find all the chargers in your area. You can also use it to start and pay for charging sessions at our chargers.
We have created an overview of our ultrafast charging locations. Here you will find pictures and more details about the locations such as facilities, route description and availability of chargers.
The price you pay to charge an EV may differ between charge points. This depends on the type of charge point (fast charger or regular charger) and its location (price set in a tendering process or open market model). For the current rate per Allego charge point, please go to allego.eu/cp or download the SMOOV app.
The price you pay per kWh, time or other rate component is made up of several elements. They are the use of the grid operator's network, the use of the charge point, the supply of energy, and taxes. If you pay for the charging session using an App or an MSP charging card, the final price you pay depends on the contract you have with your charge card provider. Some MSPs charge Allego's standard rate directly with a mark-up, others create their own rate or type of subscription.
Charging with more power requires a more robust electricity supply. This is much more expensive both to buy and to run in comparison normal speed chargers. It also requires a different type of charger with more functionality than a normal speed charger.
In recent years, many local authorities have grouped together with the province(s) in order to offer larger volumes to market parties. This gives you economies of scale and a lower price for charging your EV. This trend has intensified over the past year, resulting in differences in individual contracts. This is why different rates are charged in the same village or town: charge points are installed under the 'open market model' or under a tendering process.
We also sell chargers and charging services to companies. These companies can decide for themselves what rate they charge guests for using their chargers.
The rate is set by the owner or operator of the charge point. If the charge point was installed under a tender, it is usually the party that granted the concession that sets the rate or rate conditions.
You pay the standard rate if you pay directly for your charging session at an Allego charge point, e.g. contactless on one of our (ultra) fast chargers or via the SMOOV app. This is also the rate charged on to MSPs.
Some MSPs charge Allego's standard rate directly with a mark-up. Other MSPs create their own rate or type of subscription. We have no influence over what the MSP charges to its customers. Please contact your MSP for your applicable rate.
You can check what rate is charged at all Allego charging points. You can do this by selecting the charge point you want to know about at allego.eu/cp in the map or by downloading the Smoov app and looking up the charge point.
If your MSP claims that it also charges this rate, we advise you to contact your MSP. Mention which specific charge point is involved so that your MSP can contact us.
If you start your charging session in the Smoov app or use an MSP card you have linked to Smoov, you can always monitor the progress of your charging session in Smoov. This informs you about the components that determine the final price of your charging session, such as charged kWh and time. You will also receive a message when charging is complete.
After finishing the charging session an overview of the charging session is displayed in Smoov and you can download a receipt. Did you pay directly to us? If so, you see the exact cost of the charging session at the standard charging rate. For the total amount of a charging session using your charging card, please contact your MSP. Your MSP will issue an invoice based on the rate agreements you have made with it.
If you have used a contactless payment method on one of our (ultra) fast chargers you can download the receipt at allego.eu/receipt. Fill in the payment reference given with the Allego payment in the transaction overview of your bank account.
We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.
As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin.
The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour.
Read more about charging duration on our Blog.
Sorry to hear that! If you are at the charging station, the best thing to do is call the service number +31 (0)800-3745337. The customer centre’s experts can usually help you straight away. Make sure to note down the charging station number before you call.
If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible municipality to report the said matter.
Read more about Smart charging.
If you are at the charging point, the best thing to do is call the service number shown. The customer centre’s experts can usually help straight away. Within the Netherlands you can call +31 (0)800-3745337. Make sure to note down the charging station number before you call.
The EV market consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP).
The CPO: Provides the delivery of the charging points, the installation and maintenance of the charge points and the breakdown service.
The MSP: Sells mobility products and services. In this case, a charging subscription, the corresponding charging card and / or app and the payment of your charging sessions will take place via this party.
Range is the distance that any electric vehicle can travel without recharging. This depends to a large extent on your driving style. For instance a higher speed will consume more power than driving smoothly, so please take into account speed in relation to the distance you have to travel. It may be that you have to charge your electric car at a charging point mid-journey. Through the navigation system in your car you will quickly find a charging point and drive you there to recharge.
You can find more answers at openbaarladen.nl/veelgestelde-vragen
You request a status check via our contact form on Support & Contact