How do I know what I'm paying if I charge my EV with you?
Openness and transparency have been key values of Allego since its inception. That means clarity about our charging rates, but also the payment methods on our chargers. It is important to us that you can always use our charge points, whether you use an MSP charge card or simply pay directly.
That’s why we use various channels to explain the rates and costs of your charging session before, during and afterwards. We always tell you the standard charge rate we charge when you pay us directly for your charging session. Whether you use one of our public charge points in a city or at one of our (ultra) fast chargers in Europe.
You will find the standard rate per charging station at allego.eu/cp. This is the rate you pay to us as a charge point operator (CPO) for a direct payment. This is also the rate given in our Smoov app. The details of the charge point and the applicable rate are shown automatically when you scan the QR code on the charge point with the Smoov app. That way, you know what you will be charged beforehand.
If you have additional questions about price transparency at Allego, feel free to ask us on social media or call our 24/7 hotline. Our team is standing by to answer any questions you might have! Click here for contact details.