Your questions answered
In most cases, yes. If Plug and Charge is your car’s default, it starts automatically when you plug in, though you can usually disable it in your vehicle settings if you’d rather use something else.
Allego also supports the app, an Allego or MSP charging card, and contactless payment at many fast and ultra-fast stations, so you can charge the way that suits you.
Yes, the Allego app builds charging stops into your route automatically. Enter your destination and get a route with stops already planned in.
Yes, every Allego rate you see, in the app or at the charger, already includes VAT. No extra costs added at checkout.
Not all. Some Allego stations in the Netherlands, part of specific public tenders in Groningen, Drenthe, Overijssel, and Gelderland, are exempt from the overstay fee.
It depends on the charger. At HPC chargers, Allego never charges an overstay fee while your car is actively charging, the fee only starts once both the 45-minute grace period has passed and charging has actually stopped. At AC chargers in the Netherlands and Tour & Taxis Brussels, the overstay fee applies after 5 or 6 hours from the start of your session regardless of whether you’re still charging, so it’s possible to be charged there while still connected and charging.
Yes. Open Charging History in the Allego app for the details of every session, energy used, cost, and any fees. Invoices arrive by email too, with copies always available under Invoices in the app.
Need a receipt for a specific session? Request one through the Allego Receipt Portal, or email info@allego.eu with the amount, date, location and last 4 digits of your card.
Possibly, some vehicles need a software update first. Check with your manufacturer or dealership to confirm whether your car needs one and whether it’s Plug and Charge compatible.
It depends on the charger. Allego’s HPC overstay fees apply at any time, since fast chargers are meant for short stops. Allego’s AC overstay fees in the Netherlands and at Tour & Taxis Brussels only apply between 07:00 and 23:00, up to a maximum of 16 hours.
Yes. HPC chargers on Allego’s network have a 45-minute grace period, counted from the start of your charging session. AC chargers charge more slowly, so Allego sets a longer grace period from the start of the session too, 5 hours in the Netherlands and 6 hours at Tour & Taxis Brussels, based on how long most sessions actually take.
You’ve got a few options, depending on the location:
– The Allego app
– An Allego or MSP charging card
– Contactless payment with a debit card, credit card, Apple Pay or Google Pay
Whichever way you charge, Allego makes it simple to pay and get back to your day.
Open Charging History in the Allego app and select your session to see the energy used, cost, and any fees. Invoices land in your inbox too, with copies always available under Invoices in the app.
Paid by contactless card at one of our fast or ultra-fast chargers? Download your receipt through the Allego Receipt Portal.
Open positions across finance, sales, marketing, and network development teams are listed on Allego’s careers page, with on-site and hybrid options available across Europe.
You generally don’t need your car manufacturer for this, your MSP manages Plug and Charge payment details. Check their app, website or customer portal to update it.
Paying directly through the app or by contactless payment gets you the standard Allego rate, shown before you start.
MSP cards can differ, since your provider may add their own subscription fees, roaming charges or mark-ups on top of what Allego charges them. That’s determined by your MSP, not by us, so reach out to them if something looks off.
Open the Allego app, create an account, and go to Charge Cards in the menu. Tap Order New Card (or the + icon) to request a physical card.
Your card typically arrives within 5 to 10 working days. In the meantime, you can start charging straight away using the virtual card built into the app, once you’ve added a payment method.
Either way, your Allego card and app give you access to more than 1 million charge points across Europe and the UK.
Select any charger in the Allego app or on the Find Us map to see the current rate before you plug in. If extra fees apply, like time-based or occupancy charges, you’ll find those under Price Details too.
The price shown when you start is the price used to calculate your session, so there’s nothing to guess.
If you start your session through the Allego app, or with an MSP card linked to your account, you can follow along live: kWh charged, time elapsed, and an estimated cost, updating as you go.
You’ll get a full summary the moment your session ends.
Check the station on the Allego website or in the Allego app to see whether the overstay fee applies at that location.
Check the station details in the Allego app before you start. If you’re unsure, our support team on the Live Support page can confirm.
You’ll register your vehicle with your Mobility Service Provider (MSP) or another supported service, usually by adding your vehicle details and a payment method or contract.
The exact steps vary by manufacturer and provider, so check their instructions. Once set up, supported vehicles authenticate automatically at Allego chargers, no app, card or payment step needed.
Park at a compatible Allego charging station, switch off your car, and plug in the cable. That’s it, your car and the charger handle authentication automatically, no app or card required.
Once you plug in, the Allego charging station and your car handle the rest automatically, no scanning, no app. This happens through a secure digital certificate that identifies your vehicle, so nothing needs to be entered by hand.
This only works with cars that support Plug and Charge.
Only the information needed to identify your vehicle and authorize the session is shared between your car, your service provider, and the Allego charging station, in line with applicable privacy law.
We process the minimum data required to make charging simple and secure, nothing more.
There’s no fixed answer, it depends on your car and the situation. Your battery’s size, how much charge it already has, and how fast your car can accept power all play a role, alongside the charger you use.
Allego’s ultra-fast chargers get you back on the road quickest, while regular AC charging suits longer stops like doing your groceries or an overnight park. Cold weather can slow things down a little too, since batteries charge less efficiently in low temperatures, and charging speed naturally tapers once your battery passes around 80%, which protects it long term.
Follow your live progress any time in the Allego app.
Usually a few seconds, sometimes up to a minute. If nothing happens:
– Check the cable is fully connected
– Unplug, wait 10 seconds, and reconnect
– Confirm you’re using the right method (Plug and Charge, the app, a card, or contactless payment)
– If you started via the app, try refreshing it
Still no luck? Contact the operator through the Allego app or the support details on the charging station.
Just a few seconds. Once your car and contract are verified, charging starts automatically, no app, card or payment step needed.
The Allego app gives you access to more than 1 million charge points across 15 countries, including Allego’s own network and partners like Shell Recharge, EnBW, bp pulse, Ionity, TotalEnergies, Vattenfall and Electra.
200,000+ registered drivers charge on Allego’s network across Europe, with up to 1.3 million charging sessions every month.
Billing happens automatically once your session ends. Before charging starts, Allego places a temporary €40 hold on your payment method to confirm funds are available, similar to any other Allego session. Once you’re done, the actual amount is charged based on energy used, and the rest of the hold is released.
If a session doesn’t start successfully, the full €40 is released automatically, usually within an hour, though some banks take up to 48 hours.
First, a few things to try:
– Lock and unlock your car with your key, up to seven times if needed
– Turn your car off and on again
– Start a new charging session briefly, then stop it right away
– If nothing works, use your car’s emergency cable release
Still stuck? Call the Allego hotline, our team is available 24/7. Have the charging station’s reference number ready so they can help fast.
If you’re on a DC fast charger, the cable is locked into your car’s own charging port as a security measure, so it needs to be released from the vehicle side. Our team will coordinate this with a service partner.
**In the Netherlands**, if the cable still won’t budge, Allego arranges roadside assistance through the ANWB. You’ll get an SMS with a track-and-trace link within 25 minutes, and help typically arrives within 90 minutes. Please stay at the charger until assistance arrives.
Allego isn’t liable for damage to the charging cable itself, and shipping a released cable back to you comes at your own cost, except in rare cases.
Contact your MSP, usually the provider linked to your lease. They’ll walk you through registering your vehicle, linking your payment method, and activating Plug and Charge if your car and contract are eligible.
Plug and Charge requires both your car and the charging station to support the standard (ISO 15118). Many newer EV models do, but it varies by manufacturer, so check your car’s manual or the manufacturer’s website to confirm your vehicle is a supported one.
You can also check the EV Database‘s compatibility overview, or use the Allego app to find Plug and Charge-enabled stations.
Yes, downloading and using the Allego app is free.
No, it’s not automatic. You’ll need a supported vehicle (ISO 15118) and an MSP that offers Plug and Charge as part of your contract.
Not sure if yours qualifies? Check with your vehicle manufacturer or MSP.
Yes. It uses secure digital certificates and encrypted communication to authenticate your car and start your session, keeping your payment and account details protected throughout.
Depending on your setup, extra checks like 3D Secure or a temporary preauthorization hold may also apply, standard steps to keep your charging experience safe.
A few quick things to check:
– Make sure the card is activated. New cards sometimes need your MSP to switch them on first.
– Confirm your MSP has a contract with Allego. We accept most providers, but not all.
– Check the card is registered with Allego. If it’s new, your MSP may still need to send us the details.
Still stuck? Contact Allego support and we’ll help sort it out.
Allego charging spaces are reserved for EVs that are actively charging. If a petrol or diesel car is parked there (also known as getting “ICE’d”😉), contact the site owner, parking operator, or local municipality, enforcement depends on local rules.
In the meantime, use the Allego app to find the next nearest charger and keep moving.
Allego runs one of the largest public EV charging networks in Europe, with 35,000+ charge points across 16 countries, built for consumers, businesses, and cities. Allego also owns and operates the Allego App, which gives drivers access to 1M+ charging locations through Allego’s own network and trusted partners.
The price depends on the type of charger, its location and how you pay. Check the exact rate before you start in the Allego app or on the Pricing page.
Using a charging card from another mobility provider (MSP)? Your price may differ, since it’s your MSP that sets the final rate. Check with them if you’re unsure.
With Allego, you always see the price before you plug in, so there are no surprises wherever you charge in Europe.
If Plug and Charge starts automatically, your session is billed to the payment method linked to your account. To use a credit card instead, stop that session first, then start a new one with your preferred payment method before plugging in again.
Many Allego chargers also accept contactless payment directly, debit card, credit card, Apple Pay or Google Pay, if you’d rather skip the app entirely.
Public chargers, including Allego’s, are shared spaces. When drivers leave their car connected well after it’s finished charging, sometimes for hours or even days, other EV drivers get displaced to less convenient chargers or times. Allego’s overstay fee exists to keep charging spots turning over fairly, on both AC and HPC chargers, so the growing number of EV drivers can actually get access to the infrastructure they need.
Plug and Charge means your charging session starts the moment you plug in, no phone or charging card needed. The Allego charging station and your car handle the rest automatically.
This only works with cars that support Plug and Charge.
The price you see is made up of a few things: the cost of using the grid, the charger itself, the energy supplied, and applicable taxes.
Paying with the Allego app or a card? The exact amount depends on your provider’s agreement. Some MSPs pass on Allego’s standard rate, others set their own.
Check the full breakdown any time by selecting a charging station in the app and tapping Price Details.
Contact Allego’s support team with your charging session details, location, date, and time, and they’ll take a look.
It depends on the charger. At most Allego fast and ultra-fast (DC) stations, the cable is already attached, just pick the right connector and plug in.
At Allego AC charging stations, you’ll need to bring your own Type 2 cable, the standard for most electric vehicles in Europe. Check your car’s manual if you’re not sure.
Both get you a better rate than charging without the app. Allego Smart is free and already saves you money. Allego Plus costs €9.99/month and lowers your rate further, worth it if you charge often enough that the monthly fee pays for itself.
In 2013, in the Netherlands, originally as part of grid operator Alliander.
Overstay fees appear as a separate line item in your charging session history, visible in the Allego app or on the invoice from your charging provider.
Head to the Allego Receipt Portal to download it directly.
Can’t find it? Email info@allego.eu with the payment amount, date, location, and the last 4 digits of the card you used, and our team will help you track it down.
You’ll find it on the Apple App Store or Google Play Store, or via our App Download page.
With the app, you can find chargers, check prices, start and manage sessions, and access your receipts, all from your phone.
Combined with your Allego card, it gives you one account for more than 1 million charge points across Europe and the UK.
Open the Allego app or the map on our Find Us page to see every available charger near you. Filter by location, charging speed or connector type to find exactly what fits your car.
Whether you’re grabbing groceries, popping in for a coffee, or planning a longer trip across Europe, Allego’s charging network is there when you need it.
Head to our Find Us page or the Allego app to see charger availability, speeds and pricing for every ultra-fast location before you arrive.
Whether you’re stopping for groceries, a coffee, or a work call on the road, Allego’s ultra-fast network is built to fit charging into wherever your day takes you.
Every receipt and your full charging history, across every network you’ve used, is stored in the Allego app.
Allego operates across Europe, with 35,000+ charge points across 15 countries.
Meridiam, a long-term infrastructure investor, has been Allego’s majority shareholder since 2018. In 2024, Allego went fully private with Meridiam, giving it room to focus on long-term network growth.
The rate is set by whoever owns or operates the charging station. If it was installed through a public tender, the party that awarded the contract usually sets the conditions.
If you’re charging via an MSP, they may apply their own pricing on top, so check with them if your bill looks different from the standard Allego rate.
Call the support number shown on the charging station, or find your local hotline on our Live Support page. Have the station’s reference number ready, it speeds things up.
Our team can often resolve the issue on the spot, or point you to the nearest working Allego charger.
Rates can vary by charger type, location, and any subscription or roaming agreement you have. AC charging is generally cheaper than DC fast or ultra-fast charging, and local factors like energy costs or municipal tenders can also affect the price.
Check the current rate for any Allego charging station in the app before you start, so you always know what to expect.
Allego’s mission is affordable, reliable charging for drivers across Europe, not selling parking spots. Once a car’s charged, drivers still have time to grab a coffee or finish an errand. After that, an overstay fee kicks in to keep the spot moving for the next driver. How long that grace period lasts and how much the fee costs depend on the charger type and location.
Fast and ultra-fast (DC) chargers need heavier infrastructure to deliver that extra power, which is more expensive to build and run than regular AC charging. That’s reflected in the price.
You can always check the rate for a specific charger in the Allego app before you start.
Not necessarily. If you charge through a Mobility Service Provider (MSP) rather than directly with Allego, that provider sets its own pricing, which may differ from Allego’s standard overstay rates. Contact your MSP for their exact rates.
Sometimes. If your car stays connected after charging finishes, an idle fee (also called an occupancy or time-based fee) may apply, depending on the station and your MSP’s pricing.
You can always check the full rate, idle fees included, in the Allego app before you start.