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Charging

Modern electric vehicles are connected to the charging station via a charging cable with a type 2 plug. The charging cable is brought by the user and must fit the vehicle. Please consult you car's user manual to fit the right cable. To use a fast charger you need either a Combo2 or a CHAdeMO socket on the vehicle. Allego's fast chargers have permanently installed charging cables that can be connected without adapters to suitably equipped vehicles.

You can order a charging card from several places and a quick Google search will show you a wide range of providers. However, as we are not affiliated with any one specific charging card provider we cannot advise you about who to go with.

As soon as you have plugged your car into the charging station and logged in with your card or app, charging will begin.

The charging time of an electric vehicle depends on several factors: the current charge of the battery and the total capacity of the battery, the charging technology in the electric vehicle, the equipment and type of charging station available and the type of charging cable used. For example a BMW i3 with 11 kW AC charger charges up to 11 kWh per hour at an AC charging station with a three-phase charging cable. A single-phase charging cable only charges 3.7 kWh per hour.

The billing and payment of the charging process is done by your mobility provider, who gives you the charge card or provides the charging app. If you do not have a permanent contract then we also offer payment via Visa, Mastercard and Paypal at many stations.

We advise asking your Mobility Service Provider (MSP) for this information because it can depend on your charging subscription details and which partners they have agreements with.

Sorry to hear that! If you are at the charging station, the best thing to do is call the service number +31 (0)800-3745337. The customer centre’s experts can usually help you straight away. Make sure to note down the charging station number before you call.

What a pain! Please call us on our service number +31 (0)800-3745337 and we can check if there is a problem with the charging point or if there is something wrong with your charging card. If this is the case, we will refer you to your Mobility Service Provider who is responsible for your charging card, who can check what the problem is.

If a non-electric car is parked at the parking lot which is reserved for an electric car, you should contact the responsible municipality to report the said matter.

You can easily find a charge point using our find a charge point map which shows all available chargers.  In this map, you can filter out the charge points that are suitable for your electric car. 

We advise you to ask your Mobility Service Provider (MSP) for this information because where you can use your charging card depends on which partners they have agreements with. Most charging cards can be used at all charging points in the Netherlands and there are even cards that work in Belgium and/or Germany. Check when you take up a subscription if the card can actually be used at all the charging stations you expect to visit with your electric car.

You can find more answers at openbaarladen.nl/veelgestelde-vragen

Read more about Smart charging.

If you are at the charging point, the best thing to do is call the service number shown. The customer centre’s experts can usually help straight away. Within the Netherlands you can call +31 (0)800-3745337. Make sure to note down the charging station number before you call.

How it works

Range is the distance that any electric vehicle can travel without recharging. This depends to a large extent on your driving style. For instance a higher speed will consume more power than driving smoothly, so please take into account speed in relation to the distance you have to travel. It may be that you have to charge your electric car at a charging point mid-journey. Through the navigation system in your car you will quickly find a charging point and drive you there to recharge.

The limitation of the charging speed depends on the following factors. The on-board charger of your car (maximum capacity of the charger) and the capacity of the charging station used.

When your on board charger is 1 phase and depending on 16 Amps or 32 Amps, the power that will be delivered from the charging pole limits to the power that can be absorbed by your car. 

Phase  16 Amps 32 Amps  64 Amps
 1 Phase  3.7kW  7.4kW  14.8kW
2 Phase  7.4kW 14.9kW  29.8kW
3 Phase  11kW  22kW  44kW

An electric car does not emit Co2, which considerably improves air quality. An electric car is therefore an environmentally conscious choice! An electric car has a lithium-ion battery. These batteries are 95% recyclable, which also contributes to a better environment. Apart from the environment, the sound – or rather the lack of it – is a pleasant bonus. The only noise that an electric car makes is the friction of the tires over the asphalt. And if you need a final reason... electric cars require virtually no maintenance.

The electric driving market consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP). The CPO provides the delivery of the charging points, the installation and maintenance of the charge points and the breakdown service. The MSP sells mobility products and services. In this case, a charging subscription, the corresponding charging card and / or app and the payment of your loading sessions will take place via this party.

There are three different types of electric cars. With a Plug-in Hybrid, the car is powered by either an electric or fuel engine. An example of this is the Mitsubishi Outlander. In addition, you have the E-REV, the Extended Range electric car. Here the drive is completely electric, but a small auxiliary fuel motor is used for charging the battery, as is the case with the Opel Ampera and the BMW i3. The last type is the fully electric car (BEV / FEV), which is entirely powered by an electric motor and does not support a fuel engine, such as with the Nissan Leaf, Volkswagen e-Golf or Tesla.

Costs

Charging with more power requires a more robust electricity supply. This is much more expensive both to buy and to run in comparison normal speed chargers. It also requires a different type of charger with more functionality than a normal speed charger.

We apply a standard rate for charging in public spaces, but this rate can nevertheless vary depending on location, depending on what the local municipality has paid to subsidize the charging service. This subsidy means that we are able to charge you as a driver a lower charging service price.

Just like buying petrol, charging your car costs money. This is called a charging service. The price for this service is made up of several elements, including the cost of purchase, installation, maintenance and electricity. Prices can vary per municipality, depending on the agreements made, so please consult your own municipality to find out the costs of the charging service locally.

Malfunctions

If a malfunction should unexpectedly occur, please call the number shown on the charging station. The helpdesk experts will help you immediately and professionally. Please make sure you have the reference number of the charging station to hand. NL: 0800 3745337 BE: 0800 78192 GER: 030 2332 10000 UK: 0800 0294601

Request a charge point

Requesting a public charging station couldn't be simpler. Just visit openbaarladen.nl, search for your municipality and click ‘apply for a public charging station’.

You request a status check via our contact form on Support & Contact

You can find more answers at openbaarladen.nl/veelgestelde-vragen
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