Smoov app
Enhancing Security: Permanent Discontinuation of SEPA Payments within our app
12 March 2024

In our ongoing efforts to provide the highest standard of service and security, we must share an important update regarding payment methods when utilizing our SMOOV app.

Suspension of SEPA Payments

It has come to our attention that recent fraudulent activities have targeted SEPA (Single Euro Payments Area) payments. After a thorough review and consideration of the safety risks associated with these transactions, we have made the difficult decision to permanently discontinue SEPA payments within our SMOOV app. This decision was not made lightly, but with the paramount goal of protecting our customers and the integrity of our payment systems.


Our Commitment to Security

At Allego, our priority has always been to ensure the safety and security of our clients’ transactions. This commitment drives every decision we make and is the foundation of our trust with you. Discontinuing SEPA payments is a necessary step to enhance the overall security of our payment system and safeguard against potential threats. We are dedicated to continually evaluating and improving our security measures to meet the evolving challenges of today’s digital landscape.


Continued Access to Our Services

We understand the convenience SEPA payments offered to many of our customers, and we apologize for any inconvenience this change may cause. However, we wish to reassure you that all other payment methods remain available and unaffected by this change. This includes credit and debit cards, mobile payments, SMOOV app and any other digital payment options we currently accept. Our aim is to ensure that you continue to have easy and secure access to our services without disruption.


Charge Forward with Confidence

Keep powering your journey with Allego’s sustainable green energy. As we navigate these changes together, you can trust that we are committed to providing secure and convenient payment options. We are here to support a sustainable and safe future, fueled by green energy and safeguarded by the most reliable payment solutions.

We appreciate your understanding and continued trust in Allego. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.

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